To rebook and they are having to do it themselves and finding there is no availability. there might not be flights until the weekend, perhaps next week. all the while, people are racking up large hotel bills. when they get back they will have to try to claim the money back. they should be entitled to do so. at heathrow, the advice is do not come to the airport unless you have checked with the airline your flight is running. for the latest travel advice, check on the bbc website. on the bbc website. there is a lot of iood on the bbc website. there is a lot of good information on the bbc website. there is a lot of good information there. - on the bbc website. there is a lot of good information there. thank| of good information there. thank you. we will hear from passengers who are stuck and catching up with them in the next half hour and speaking to martin rolfe. he is the top man at the national air traffic service. he will explain in detail what went wrong and can he guarantee it wi