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Water Bill Assistance Programs Leave Out Deserving Customers


Water Bill Assistance Programs Leave Out Deserving Customers
Analysis of customer assistance programs at the nation’s largest water utility companies finds that many in-need customers are excluded.
A report released today by the Environmental Policy Innovation Center (EPIC) finds that customer assistance programs offered by large water utilities to help low-income customers pay their water bills are poorly designed and leave out deserving customers.
The report, H2Affordability: How Water Bill Assistance Programs Miss the Mark, evaluated assistance programs offered by 20 of the largest water utilities and found that a fifth did not offer any type of assistance program and those that did offer assistance, failed to meet the needs of their community. ....

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