entering into a middle of a movie, i like to use the analogy, you don t know how that part of the drama when you walk into the theater started. so what they had to figure out what are the issues and what does this individual hostage what is he looking for. why is he doing what he s doing? that comes over a period of time. arthel: right. starting to build rapport with the individual in time. they started doing that. they were health carery, they got some pizza figuring out what s going on there and why the individual is doing what he s doing. there s always the concern of maybe perhaps some mental illness involved as well. maybe he wanted to get 15 minutes of fame. arthel: right.