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Infermedica reduces unnecessary care visits for Portuguese healthcare provider Médis


Credit: Medis / Infermedica 
Portuguese health insurer, Médis, and AI-triage company, Infermedica have established a partnership which has resulted in the recent implementation of Infermedica s Call Centre Triage tool in Médis Clinical Contact Centre.
Part of the insurance holding group, Grupo Ageas Portugal, Médis was motivated by its aim to find a more modern solution to the primary issues of its current triage system by improving user experience and efficiency.
An Infermedica case study published today has found that the implementation has improved the patient interview process and prevented unnecessary urgent care visits and appointments.
WHY IT MATTERS ....

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