we re looking at pictures now of the queen meeting people affected by the grand fall fire. you can see the compassion in her face as she is talking to people. how does that impact individuals when the queen visited them after tragedies like grenfell, after the magistrate we in a bombing. what impact does it have on people? you can just see how respected she is. she is an icon. her loss after seven decades of constant service, too many people, particularly to the red cross movement. when people meet are the people affected by a tragedy like grenfell or the bombing all our volunteers. they feel touched. qi has also been incredibly generous in supporting all of the emergencies, regular