Verint Expands Customer Engagement Market Leadership in Asia Pacific Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company
„¢, today announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Centre Optimization Solution of the Year. In terms of market leadership, Frost & Sullivans report entitled,
Asia Pacific Contact Center Applications Market , cites Verint as the leading vendor in APAC QM Systems at 37.1%, APAC WFM Systems at 26.4% and APAC Analytics Systems at 38.8%. The report also credited Verint with a market share that is significantly higher than the number two competitor, across the three combined contact center technologies. Verint was recognized as leading the WFM, QM and Analytics segments across the region, as well as being
Verint Expands Customer Engagement Market Leadership in Asia Pacific
on January 07 2021 12:30 AM
Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics; Firm Names Verint Contact Centre Optimization Solution of the Year
SYDNEY & MELVILLE, N.Y. (BUSINESS WIRE) Verint
™, today announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Centre Optimization Solution of the Year.