A customer was so outraged with the bento that he bought from Greendot that he sent a complaint email to the restaurant chain, its chief executive officer (CEO), Stomp and Singapore president Halimah Yacob. Stomp contributor Z had ordered a $6.90 Bento Light Meal from the vegetarian restaurant's Northpoint City outlet on August 28, at around 1.22pm. He shared a.
SINGAPORE - A generous helping of technological innovation has put an end to the long slow-moving queues of hungry diners at eatery chain Greendot.
The firm used to struggle to manage the numbers, especially during peak hours as customers who wanted bento or non-bento orders joined the same line.
But help from the Service Industry Transformation Programme allowed Greendot to transform its customer service experience and redesign job roles.
It now uses a mobile ordering platform so customers can simply order from their tables.
This has allowed the firm to reduce two man hours a day spent on taking orders and improve service delivery time by over 50 per cent.