arthel: what is the tone in situation like this, danny, you want to let this suspect, this angry manhood big could heard ranting on what was a live stream that was posted on facebook, he is ranting about religion. what is the tone? how do you speak to him, let him vent being patient exercising patience but also not coming across as condescending. because that could trigger him. it could. these guys do this for a living. you are a very accomplished professional. with what you do these people are too weak they do this more often than we even know. there calm these things down, let the guy say what he wants and what can he do to you? are you okay what can we do to help you? make it a friendship type thing. often times is an interesting type of friendship another