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Click the thumbs up >Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
The accolade is highest level of accreditation awarded by the ICS and is currently held by just 14 organisations in the UK.
Stoke-based Ken Jarvis, Gravells of Kidwelly and Drayton Motors Boston are the first car retailers to secure the accreditation following a qualification process which involved a series of surveys and interviews with staff and customers.
The ICS accreditations follow Kia earning the Feefo ‘Gold Trusted Service’ award for its dealer network in January.
Monroe Staffing Services received satisfaction scores of 9 or 10 out of 10 from 73.9% of its clients, significantly higher than the industry’s average of 38%.
Monroe Staffing Services received a Net Promoter
® Score of 70.1%, a highly favorable comparison with the industry’s average of 28% in 2020.
Best of Staffing Award
Key Resources received satisfaction scores of 9 or 10 out of 10 from 75% of its clients, significantly higher than the industry’s average of 38%.
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Lighthouse Professional Services received satisfaction scores of 9 or 10 out of 10 from 84.7% of its clients, significantly higher than the industry’s average of 38%.
Platinum Trusted Service Award
® Platinum Trusted Service Award with more than half a century of experience in servicing the recruitment needs of the industry, last year CBSbutler was the 2020 Gold Trusted Service Award winner.
Oyster Partnership receives Feefo Gold Trusted Service Award 2021
20 JANUARY 2021, Oyster Partnership has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.