asbestos, mold, and mildew, ceilings falling in, requests for urgent maintenance, never acted on. it s completely unacceptable. reporter: last year, the company pleaded guilty to fraud and was fined $65 million for falsifying work orders to obtain performance bonuses from the military. why should we believe mr. taylor a company that engaged in major fraud against the united states is fixing this? things go wrong. we don t always get it right the first time. we re not perfect. their explanation, i believe, is very coached. reporter: at this point, what do you want? there is no resolution for my daughter. but i would like for her to have the quality of life that she deserves. reporter: at least one advocacy group says it has fielded hundreds of complaints from military families. chairman ossoff told me he plans to follow up with the pentagon and the justice department. norah. o donnell: let s turn now overseas to ukraine where president volodymyr zelenskyy