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Amidst the global surge in digital financial services adoption, a collaborative effort between GSMA and Consumers International highlights both progress and challenges in ensuring these innovations deliver on their promises, particularly for vulnerable consumers. Drawing from the latest research, including insights from the 2024 Mobile Connectivity Index, the report reveals strides in infrastructure and literacy but also concerns around fraud and accessibility. Urging a consumer-centric approach, the discussion emphasizes the need for financial service providers to address consumer concerns, foster trust, and empower users as active participants in the digital finance ecosystem. As key players convene at GSMA MWC Barcelona, the call is clear: to prioritize the consumer voice and unlock the transformative potential of digital financial services worldwide.

Comunidad autonoma de catalunaSonia charakWorld bankConsumers internationalConsumers international fair digital finance acceleratorConnectivity indexFair digital finance accelerator