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Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front.

Simon abramsDimensional researchTeam of expertsDigital customer service transformationFrontier in customer serviceYear ai dominates the call centerRoute forwardFacebook messengerApple business chatGoogle business messagingFinal frontierApple businessAverage handle timeEven conflictingRule themCustomer experience