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CallMiner survey reveals South Africa's call centre priorities

To unpack how South African organisations view the challenges and priorities within contact centres, CallMiner recently conducted a survey. ....

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Watson Assistant Uses AI to Drive Better Customer Engagement

Watson Assistant Uses AI to Drive Better Customer Engagement
workforcemanagementtoday.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from workforcemanagementtoday.com Daily Mail and Mail on Sunday newspapers.

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