with details o. cheryl: this all happened in one of the busiest travel day offense the year. thousand struggled. we found long lines, they weren t letting the kids, you know, family with kids go through. longer than actual flight, over two hours in line once we got here. cheryl: customs officers had to use alternative procedures, u.s. customs and border says there was nothing malicious. the disaster 5:00 p.m. to 10:00 p.m. 30 flights to miami in particular affected. jackson airport, one of the busiest in the world, lines round and round, processed by hand, folks take to go social media events like this.