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ICMI's Global Contact Center Awards Announced -October 19, 2023 at 10:01 am EDT

Honors Companies, Contact Centers, and Individuals that Provide a Platform for Leadership, Vision, Innovation, and Strategic Accomplishments in the Contact Center Industry and Vertical Industries

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Phillip Davis , Leslie Oflahavan , Tyda Marco , Kaiser Permanente , Debra Bentson , Scott Kilberg , Grypp Corp , Small Contact Center , Technology Solution , International Customer Management Institute , Oncall Digital Health , Webmd Health Services , Navy Federal Credit Union , Contact Center Workforce , Amica Mutual Insurance Company , Medium Contact Center , Contact Center Agent , Global Contact Center , Contact Center Expo , Dow Jones Company Inc , Contact Center Trainer , Contact Center Culture , Development Program , Contact Center , Large Contact Center , Contact Center Supervisor ,

Best Practices for Implementing Zendesk Call Center Technology in Your Organization

Providing excellent customer support is crucial for business success in today's highly competitive environment. With the rise of omnichannel communication, call centers have evolved into sophisticated contact centers that handle varied customer interactions across multiple platforms. Implementing a robust call center solution like Zendesk Talk is key to managing these complex omnichannel conversations. However, technology ....

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ICMI Global Contact Center Awards Finalists Announced

Winners to be Awarded at ICMI’s Contact Center Expo October 16-19 in Orlando

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United States , Tim Maurer , Trisha Cuenco , Johannah Moreno , Wildalys Velazquez , Debra Bentson , Phillip Davis , Tyda Marco , Nicole Hood , Jean Nicolas Senzig , Scott Kilberg , Kaiser Permanente , Meryl Franzman , Daniel Smith , Contact Center Supervisor , Contact Center , Large Contact Center , Contact Center Expo In Orlando , Technology Solution , Etech Global Services , International Customer Management Institute , Medium Contact Center , Navy Federal Credit Union , Contact Center Agent , Contact Center Workforce , Health Plan ,

ICMI's Contact Center Expo Announces Keynotes, Event Brings the Call Center Industry Together to Learn and Innovate October 24-27 in Orlando

ICMI's Contact Center Expo Announces Keynotes, Event Brings the Call Center Industry Together to Learn and Innovate October 24-27 in Orlando
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BUSINESS BEAT: Southern Michigan Bank & Trust announceS three officer promotions

BUSINESS BEAT: Southern Michigan Bank & Trust announceS three officer promotions
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