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February 2020, the Unemployment Insurance Division of the
Texas Workforce Commission (TWC) received an average of 13,000 UI claims each week. By the middle of March,
Texas saw well over 100,000 weekly claims. During one week in April, the number exceeded 400,000.
Given this enormous shift,
Texas, which has a legacy UI system, had to make several tech-related changes, said TWC CIO
Heather Hall. The TWC website was moved to the cloud. Web servers were doubled in March and again in April. Mainframe capacity had to be increased by 200 percent. The UI department expanded its call center capacity by deploying interactive voice response with help from Google and Genesys and doubling its call centers from four to eight through local partnerships.
United-statesIdahoTexasWyomingRhode-islandHonoluluHawaiiIndianaNorth-dakotaSpainAmericansRhode-islandersAre States’ Unemployment Systems Recovering from COVID-19? The number of unemployed Americans skyrocketed due to COVID-19 and the surge hit state unemployment systems hard. We look at systems in Hawaii, Rhode Island, Indiana and Texas. Jed Pressgrove, Government Technology | March 12, 2021 | Analysis
During the first quarter of 2020, the U.S. Department of Labor told an unforgettable story with its unemployment insurance claim numbers. In the week that ended on March 21, UI claims across the country amounted to about 3 million, dwarfing the previous week’s count of roughly 250,000 claims nationwide. “This marks the highest level of seasonally adjusted initial claims in the history of the seasonally adjusted series,” a DOL press release robotically pointed out.
United-statesIdahoTexasWyomingRhode-islandHonoluluHawaiiIndianaNorth-dakotaSpainAmericansRhode-islanders