RIVERVIEW, Fla. When Katherine Charles’ son, age 16, wants to buy a basketball or a baseball glove to play with his friends, his mother, a call center worker for Maximus, a federal contractor whose workers help people enroll in the Affordable Care Act’s coverage, faces an uncomfortable choice.
Call center workers that help Americans navigate the ACA marketplace and Medicare demanded more paths for advancement, higher pay and more breaks between calls at this year’s March on Washington.
Call center workers that help Americans navigate the ACA marketplace and Medicare are demanding more paths for advancement, higher pay, and more breaks between calls at this year’s March on Washington.