services, campaigners, have been listened to and up? listened to and up? i do not think the have listened to and up? i do not think they have been listened to and up? i do not think they have been listened - listened to and up? i do not think they have been listened to - listened to and up? i do not think they have been listened to at - listened to and up? i do not think they have been listened to at all. listened to and up? i do not thinkl they have been listened to at all in some cases. there have been cases where services and carers have reported good care, but in terms of service users and carers who have had bad experiences, those changes have not been made. it is evident from repeated cqc reports that they are saying the same things, but i also hear from staff who say that they have some good ideas about how to turn around services and they are not being listened to, either, so it is a whole cultural change that is needed. it is clear that the management and the governance of
for what had happened, and apology the enquiry suggested had come far too late. and markjoins me now. this was truly a monumental failure to protect so many vulnerable children. ~ . ., , ,, to protect so many vulnerable children. ~ . . , ~ , children. what i really think is shockina children. what i really think is shocking is children. what i really think is shocking is that children. what i really think is shocking is that you children. what i really think is shocking is that you had - children. what i really think is shocking is that you had all i children. what i really think is . shocking is that you had all those in official investigations, all those police enquiries all those official investigations, and in the end it is the victim to uncover what is going on. ifirst met is going on. i first met raymond stevenson seven years ago, i went into that office, there were just a few lists and silhouettes of people who are trying to identify on the walls. now as you see he has