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can t learn about whether programs are working or not. the problem is the action that takes place as a result of learning, the evolution. that is where any organization resists getting rid of things that don t work. it will do anything to avoid that. it was different in the private sector. i have been in the private sector and if you are not confronted with the discipline of profit and loss in a big way, you are not inclined to undertake evolutionary change yourself. so i think you can get useful evaluation internally and from contractors but in the end you won t get the evolution. a very brief comment. very good example which i discuss in the book is head start where outside evaluators and the department of health and human services has done very costly and extensive assessments for the program over the course of many decades and they have pretty uniformly, there is in defense but uniformly show the effects of head start, positive effects of head start erode by the third g
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