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Embracing AI is the battle plan for call centres

IN a hotel ballroom packed with stakeholders from the world’s second-largest provider of outsourcing services, its main trade group leader issued a bold call: embrace generative AI, don’t fear it. ....

Alfredo Pascual , Arvin Yanson , Accenture Plc Philippine , It Business Association Of The Philippines , South East Asian , Accenture Philippine , Trade Secretary Alfredo Pascual ,

Embracing AI is the battle plan for Philippines' call centers

The Philippines is bracing for disruption from AI, as bots take on more call center jobs ....

Alfredo Pascual , Arvin Yanson , It Business Association Of The Philippines , Image Credit , Southeast Asian , Accenture Philippine , Trade Secretary Alfredo Pascual ,