qualified medical staff who are left without adequate supervision. tonight, we ask is patient safety being compromised? they re putting profits, money, ahead of quality of care. - that is a massive risk to patients. my name s jacqui wakefield and i m undercover at this london practice. it s run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we re not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak to me. 0perose health has grown rapidly in recent years. since 2016, it s spent millions buying gp practices across england. it now runs 70 surgeries with nearly 600,000 patients, making it the biggest gp provider to the nhs. panorama has spoken to a dozen former employees from across the 0perose group. one is a nurse who says she was sidelined in favour of lower paid, less q
who are left without adequate supervision. tonight, we ask is patient safety being compromised? they re putting profits, money, ahead of quality of care. - that is a massive risk to patients. i my name s jacqui wakefield and i m undercover at this london practice. it s run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we re not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak to me. a lot of my roles got taken away from me and given to healthcare assistants who had been trained up, not even healthcare assistants with a huge amount of clinical experience. i think the major risk by giving these tasks to people with less training and less knowledge is that they don t know what they don t know and that s when things get missed. this doctor says she left 0perose because of
maybe a cough that hasn t gone away, maybe some bleeding from their bottom that needs investigation, and they don t see a gp and they don t get it investigated and the time that they re diagnosed is when they turn up to a&e with a cancer. this is antony barson, his partner rose and their two and 2.5 year old daughter isla. she never used to cry. she was a really good baby. up until about a year old, 18 months, she wasjust a perfectly normal little girl. then in april last year, antony a paramedic ? realised something realised something was wrong with his daughter. she would go blue for periods of time. we re talking aboutjust having a bath and noticing that her lips and extremities were turning blue. she was in pain, but she couldn t. she was too young to tell you. during the pandemic, nhs england advised that children under five with persistent symptoms should get face to face appointments. isla was a patient at an 0perose run surgery in nottinghamshire.