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The pandemic has dominated news headlines this year with Covid-19 affecting everybody in one way or another.
The coronavirus has had a big knock-on effect on consumers, and This is Money has received thousands of reader complaints in 2020, many from customers struggling to get their problems sorted.
Some have seen holidays cancelled, and others had refunds delayed and deliveries lost during the past year due to the virus, while others have had non-coronavirus related issues that have added more stress to their everyday lives.
This is Money has managed to help hundreds of readers get their money back this year