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It was hardly the first day Kelly Bayer Rosmarin had imagined when she agreed to take on one of the biggest jobs in Australia, the chief executive position at telecom carrier Optus.
The 44-year-old former Commonwealth Bank executive had spent a year in a fast tracked apprenticeship, working under former chief Allen Lew and learning about the telecommunications industry - which she had not worked in before she joined.
But after her elevation to CEO was confirmed, months of mapping out the first day in the role last April were thrown out the window as the COVID-19 pandemic spread rapidly across Australia. Meet and greets and visits to Optus stores across Sydney turned into a crisis meeting from a spare room in her home in Vaucluse in Sydneyâs east.