Theyre telling us that theyre starting slowly to unload these places. There are five sets of those. So its very slow and were pretty far back in the line. Its going to be at least two hours. He also says he doesnt know whats going to happen to us once were deplaned, where well go in the airport and what resources will be available to us. He said it will take a number of days before things get back to normal. Were in it for the long haul. Weve totally run out of water. Theyve asked us kindly not to flush the toilets. Otherwise everyone seems to be in a relative calm. They gave us beverages about an hour ago and were just waiting. Wow. It doesnt sound good. How long have you been stuck there . We landed at 2 15. So about five hours. Wow. And the pilot is telling you it could be two hours more before you can get off. Did you hear what led to this . Reporter its unclear to us. Its a construction issue. As far as we know theres no power at the airport. Lucky for us. People are stuck in trams. Were on a plane with power. My phone is charging, we have air conditioning. We all have basic needs, we have toilets. But were sort of lucky in that sense. The problem is we dont know how much longer were going to be on this plane. Right. And you said people are in pretty good spirits still . All things considered. I dont think theres going to be a mutiny. I think everyone understands that this Isnt Something Delta has done to us. We all have to wait and hopefully well get off soon. We will be in touch with you, betsy. I hope so too. Keep up that positive energy. What else can you do. Lets get to the bottom of what happened. Thanks again. Lets bring in cnns kay ly hartung. Ana, Georgia Power saying they expect to have power restored to the airport around midnight. We received this statement. They say they believe the issue may have caused a fire which caused extennive damage in an underground facility. They say it was safely extinguished. They entered the area to assess the damages and study the damages. While the cause is not yet known, Georgia Power system responded by isolating areas where the system Wasnt Operating correctly to ensure safety. No personnel or passengers were
in danger at any time they say. Ana, theyre giving them until midnight. I spoke to a pilot a little bit ago. He told me he was prepared to not be back to work for another 24 to 36 hours. Again, thats five hours. Kaylei kaylee, what are their plans . What have they been told the options are . Reporter i can tell you the numbered have dwindled since weve been here. By my observation, the quickest way, the most efficient way out of this airport is by marta, the Public Transportation rail service that exists in atlanta. That station has been open all
on me now, of course, one of them being our tv light and lights like you would see as a Construction Light that have been brought in. Tower lights along this walk way as well as inside the doors to my right where the Airline Counters are as well to allow people to communicate with officials here, law enforcement, security, and whatnot, to try to find them a place to go because as one Atlanta Police officer told me, its not safe or sanitary for anyone to think its good idea to stay here overnight. Oh, my. Kaylee hartung, thank you for that report. This airport the size of atlanta will throw a Monkey Wrench into the entire countrys Flight Schedules especially at the peak of the holiday season. I want to bring tom in. Youve been look at Flight Trackers, seeing how this is going to impact the Ripple Effect so to speak. What are you finding out . I think its just the volume theyre going to have to deal with. Its not just one airline. Atlanta being a major hub, typically its 24 7 with that Cluster We Saw in the original image. This could be significant. Well have to sit and see what happens. Obviously with the thousands there, accommodations are going to be first and foremost priority for all of them. Tom sater, thank you. Of course, Atlanta Airport is a major hub for airlines all across the country. I want to bring in former faa safety inspector david sues whos joining us from denver. David, with pilots stuck on the tarmac, what kind of impact could this have on the country . As you said, its like a Ripple Effect. Its like dominos falling. You have to worry about crew rest times. I have to rest a certain amount of time every 24 hours. Now its really messed up. Thats the first thing that pilots are going to have to worry about. If they could take off, could they do that within their duty times or change the crews out. Weve talked to our betsy klein. It could be another two hours before they get off. Theyve been asked not to flush toilets. They dont have Running Water in these planes. Do airlines and airports prepare for a potential incident like this . There are protocols but it starts back with the Georgia Power protocol. There are three trunk lines that go into the airport. One is for security, doors, getting in and out. Thats number one. The second trunk line is for any, still essential, but air Traffic Control equipment, things like that that would do communications. But if im reading this right, there has not been any communications with anybody in the waiting areas, the border
areas, so that tells me tear two might be down as well, which could be really catastrophic. I dont think in the history that i know of that theres been an airport thats gotten a tier 2 trunk cut. Thats a serious situation. The protocols that they do at the airport, the tearier 2, it surprises me theyre letting people stay in the airport at all. I would be having the people evacuating out of the airport if the fire isnt contained. But it sounds like its contained. Theyre hoping to have it prepared by midnight. There was a tweet by former secretary anthony foxx apparently stuck on one of the delta planes in atlanta right now. He write, there is no excuse for lack of workable redundant power source, none. Does that strike you as odd too . Very much so. As i said, theres three power tiers, but each of those power tiers have three redundant sources. They have the power source itself. It comes from two different counties. The fact that it all went down, its truly inexcusable. Not only that, you have generators, backup sources, theres so many redundancies in each one of the power trunks, that i cant imagine why it would have shut down other than if it was a fire that was expected to propagate to certain areas and other areas and they may have shut them down ahead of time to make sure there Wasnt Electricity that would carry those fires to another location. I mean thats a possible. Somebodys going to have toance answer this at some point, and its not going to be pretty. Well continue to follow up on this. Up next well speak to the former Homeland Security
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the hottest new movies and shows all year long on us. Amazing and its your last chance to buy any of these hot new Samsung Galaxy phones and get a 2nd one free. Thats one samsung for you and one to gift. Just in time to finish off your list. Tmobile. Holiday twogether. Iwithout writing a single word. This holiday create a gift from the heart that could only come from the pandora boutique at jared. A world of Pandora Including Exclusive Pieces designed just for jared. Ready to be mixed, matched and stacked with help from jareds own pandora expert. The one gift that speaks volumes youll both treasure forever. Thats why he went to jared. Can this much love be cleaned by a little bit of dawn ultra . Oh yeah one bottle has the Grease Cleaning Power of three bottles of this other liquid. A drop of dawn and grease is gone. Continuing to follow this Breaking News out of atlanta, the Busiest Airport in the world at a total standstill. All commercial flights are canceled. Thousands of passengers are stranded in pitch black terminals. Georgia power says it may be midnight before the power is restored. Lets talk it over with the former Managing Director on the. Huge, huge hub for so many airlines, but the Airline Officials have not held any kind of press conference six hours into this mess. Whats your reaction . Well, i think delta, which is the Main Operator out of hartsfield is probably missing the boat on this. I mean they have probably 90 of
the flights in and out of hartsfield today, and they should be communicating not only with their dmers but with the public. This is going to be a nightmare for a good two to three weeks for delta. This is the most crowded time of the year. The number of people on the planes are all in the high 90s. These customers are going to have to be reaccommodated. Its going to cascade onto other carriers. Its a very tough situation. Power outages at airports seem to be fairly rare. We dont hear of it often. Your thoughts on the response so far. We dont know what caused the outage, but they do occur. Were hearing they believe it was a fire at their power station, i guess. Yeah. And the airports are supposed to have bakeup power to two levels. Theyre supposed to be able to degrade their Air Traffic System down to a lesser level and still keep operating, but apparently this fire was of such magnitude it shut down the alternate sources of power as well. This is going to have to be investigated very carefully after this event because this Shouldnt Have happened. So thousands of people are obviously stuck at that airport, no power until midnight. Were hearing they have Construction Lights set up to help people see, get where theyre going. What should airport officials be doing to help keys these passengers safe and orderly . They need to get as many of their passengers first off the plane, off the tarmac, and into the into the actual Airport Structure itself. Then they need to start transporting passengers to nearby hotels by the airport and in downtown atlanta. Sunday night, thankfully, a lot of the hotels have not a heavy bookings. They need to give people some comfort for the next 12 to 24 hours while their systems come back up. Then its going to be a very tough rescheduling challenge. When we hear from passengers who are stuck on airplanes who have been on the ground waiting to get off for in some cases five hours already and theyre being told it could be another two hours or so before they can even deplane, does that surprise you . It doesnt because of the sheer number of aircraft and sheer number of passengers. But my guess is that atlanta has not trained for this kind of disaster before. You know, you dont its hard to imagine a total shutdown during one of the busiest flight days of the year. My guess is theyve been taken a little bit by surprise. Arent we all taken by surprise by this. Peter goelz. Thank you. I want to get more perspective. Juliette, you say this situation is unacceptable. Explain why . Unacceptable across a number of areas. First of all, the communication is just completely lacking. I think people are guessing whats going on. We just got a Press Release from i think Atlanta Energy that its likely a fire. Thats a couple hours later. So just on the response side, protocols do not appear to be being followed. Look. Systems break down. People understand that. Whats not forgivable and whats
somewhat inexcusable this many hours later is that the system would have gone down so massively for so long. In other words, we talk about Resilient Systems in Critical Infrastructure and part of that means you have backup plans, you have redundancies, you dont have a single point of failure. In other words, one fire doesnt cause the largest airport in the United States or Airport Traffic in the the most Business Airport in the world. Yeah. In the world. So thats how people in Homeland Security think about it. Whatever the cause, it might be fire. We didnt know that. It could have been nefarious. What we look at is how do you build systems that can handle the boom, right . That causes the disruption. Whether its a fire or attack or hurricane. I would say this is not inspiring right now. Bob, as far as reacting to a crisis, what grade do you given the airport so far roughly six hours or so far in . A failing grade, ana. Where is the onsite generator . Everybody in the world has an onsite generator. Theyre ready for it. They could keep planes up and Keep Services going. The fact is juliette is absolutely right. Our infrastructure is also getting a failing grade. This should not happen. You also have to keep in mind how vulnerable airports are to be taken out by electricity by terrorists. They could do it and were not prepared in the least. Juliette, give that its 7 30 right now, no more flights out tonight, what does the airport do to take care of thousands of people who may be stranded there . It seems to me you would have established Emergency Protocols to get people off the planes. They are stationary, atlanta is you know, its a
sophisticated airport. You should be able to get people onto the tarmacs, onto the runways, and into the terminals. They shouldnt be sitting on airplanes for hours on end without bathrooms. It shouldnt be happening. Its not like theres a blizzard going on. They can get out in the rain. First of all, you want to protect Peoples Health and safety and security and once you get the generators back going youre going to have to essentially Reprocess Hundreds Of Thousands of people who are traveling during the holiday season. This is going to be a weeklong delay, i have no doubt about it. Its not just atlanta. Think of every airport in singapore. Think of all these airports connected to atlanta that are now being impacted by this. This is this is a disas disaster is a little strong to say, but this is sort of an embarrassment and most
importantly, its got to be a lesson learned. We cannot have our infrastructure be so vulnerable. You say it may not be a disaster. I think the people stuck on planes with no Running Water and no bathrooms may think this is a disaster. Bob, were hearing from officials it may have been caused by a fire. For your a while it was who did this, how did this happen. It does highlight a potential vulnerability. How much of a target are our power grids and electrical facilities . Let me tell you when u joined the cia, they took us through a course where we take out an airport. Its very easy to do. You have to anticipate it. You need to red team it, green team it and so foncht its just very, very easy to do. And, again, i go back to
onsight generators. You sort of expect either a fire or a Terrorist Attack and you have some sort of backup. If this had been a Terrorist Attack, it would have been a total catastrophe for all of our nation across the United States, almost clearly another 9 11. Bob baer and juliette kayyem, i really appreciate it. All right. A Star Studed Gala is a few minutes away. Were on the live carpet. You see celebrities pouring in and were going to be taking you there to the red carpet coming up next. Stay with us. Our recent online sales success seems a little. Strange . Nk na. Ever since we switched to fedex ground business has been great. Theyre affordable and fast. Maybe too affordable and fast. What if. People arent buying these books online, but they are buying them to protect their secrets . .
hi bill. If that is your real name. Its william actually. Hmph affordable, fast fedex ground. Weraise their voice to sayo lethat this president le is unfit for office and needs to go. I love it yes yes [ chuckles ] there it is over there mcminnville, tennessee. Poughkeepsie, new york. Milton, indiana. Chattahoochee, florida. Wow. Were looking at the whole country. Not just the coasts. Even in utah, were starting to realize trump has been doing things that are against our laws. I definitely worry about war. North korea. I dont want that guys hand near the bomb. Sick to my stomach. Hes not the kind of person that should be running our country. The things that he does has consequences. Is this going to be here for my grandchildren . Hes not being held accountable. If we have the vote, like we have for election day, they will impeach him. Times square is the crossroads of the world. Nation across the United States, up next. Oimpeach. Com. We need to speak up together and demand an end to this presidency. Somesend you and your family overwhelrunning. Y can. Introducing febreze one for fabric and air. No aerosols. No dyes. No heavy perfumes. It cleans away odors for a pure light freshness. So you can spray and stay. Febreze one, breathe happy. We thats why at xfinityic. Weve been working hard to simplify your experiences with us. Now with instant text and email updates youll always be up to date. You can easily add premium channels so you dont miss your favorite show. And with just a single word, find all the answers youre looking for. Because getting what you need should be simple, fast, and easy. Download the xfinity my account app or go online today. In just minutes, a little less than a half an hour from now, 8 00 p. M. Eastern, ckr nn heroes allstar heroes kicks off. Kelly rib pa will join Anderson Cooper. As always the starstudded gala will include the unveiling of cnns hero of the year. Polo sandoval is joining us now as cnn heroes and heavyweights make their way down the red carpet. So, polo, who have you been talking to . Reporter way too many to name. Things are slowly winding down on the red carpet which could only mean things are getting
started inside where The Main Event will be. There was one of the heroes who i spoke with that leads a nonprofit in cape town south africa that helps some of the orphans who perhaps have lost their parents to aids. These are parents from all walks of life, all corners of world, everyday people doing remarkable things. The celebrities i have had an opportunity to speak with on the red carpet tonight say tonight is about them. Those heroes could be your neighbor. Thats the other point. Tonight is not only a chance to celebrate what some of these heroes have been doing in making this world a better place but perhaps starting to think about your neighbor, somebody from school, somebody who you know that is changing the world, making it a better place. Perhaps they should be nominated for next year. Maybe they should be walking down this red carpet. But for now everybodys now preparing for The Main Event starting here in a little under 30 minutes. Well have the top ten heroes of
the year plus the answer to that question you posed a little while ago. Who will be awarded hero of the year. That will certainly come with more benefits, Financial Support that they perhaps need to continue operating their nonprofit and doing even more good, ana. So it certainly has been a very busy night, but it certainly will be an emotional and a an even busier night in the hours ahead as cnns heroes gets under way. And, polo, last hour, you talked with diane lane. Talk to us about her thoughts and what a big deal this is. Absolutely. Some of these hollywood figures, some of them have played heroes on television, but tonight its about the real hero, those who do everyday acts of kindness not only to help others but to make this world a much better place. We have some individuals on the red carpet, what theyve been telling us, sharing, their inspirational stories, heres
one of them. Its sort of like the holiday gift to the world to be reminded of the human spirit and how we dont take no for an answer when its for something good. We must continue the furtherance of helping where we can, doing what you can with what you have where you are and what youve got. Diane lane and others are giving of their time. The main message is this certainly is kind of a reset moment for everybody, perhaps even some of those recognized figures. Andrew day and others performs, all of them saying tonight is about the real stars, the heroes. People who are changing lives. Polo sandoval, thanks for reporting. Up next, Atlanta Airport frozen as a power outage paralyzes the worlds Busiest Airport. Up next, well talk with a pair of travelers who have been stuck at the airport for more than six
hours now. What are they going to do . Stay with us. Were live in the cnn newsroom. At. Its addictive. Matte addiction. New color riche matte. From loreal paris. Your body was made for Better Things than rheumatiod arthritis. Before you and your Rheumatologist Move to another treatment, ask if xeljanz xr is right for you. Xeljanz xr is a oncedaily pill
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stairs onto the tarmac. They had guys with the light making us a little pathway. We walked down the pathway and there was another set of stairs into the plane tube im not sure what its called. The jet way. Thats what im looking for. It was really steep and then when we got into the b concourse, everything was dark and there were people with flashlights. Then i had to walk all the way to where the plane train would be, walk down the escalator and all the way over to ground transportation, but there was a huge line for the escalator and i walked up to the t concourse all the way over and got out to here. Such an ordeal. What kind of communication were you getting while you were on that plane for five hours . So the pilot gave us updates every half hour. We really didnt know what was going on until about 2 15. He was like, okay, the airports out of power, were going to be sitting here for a while. At first they didnt know they had a couple of ideas what had happened. They thought maybe an animal crawled into a transformer and exploded it or the Construction Crew had cut a power line is what we heard. But it was a good four hours of not hearing much. They tried to get a Catering Food in because the plane ran out of snacks and water that. Never worked out. Eventually we got communication from air Traffic Controllers who were using handheld radios because they didnt have power. They told us we were going to taxi to the b con kour. And mom tells me sushi and steak dinner for evan as hes finally home. Good for him. Theres light at the end of the tunnel. Thank you. Well continue to follow this Breaking News. The Ripple Effect of this ground
stop is huge. Up next, the startling look at the skytracker where you can see the Skies Over Atlanta are nearly empty. Stay with us. Youre watching cnn live from the newsroom. Heres the story of Green Mountain Coffee Roasters sumatra reserve. Lets go to sumatra. The coffee here is amazing. Because the volcanic soil is amazing. So we give farmers like win more plants. To grow more delicious coffee. Which helps provide for wins family. All, for a smoother tasting cup of coffee. Green mountain Coffee Roasters. When does a Business Trip really start . The Global Lounge Collection from American Express offers you a place to prepare and recharge at over one thousand airport lounges worldwide. The world is yours, with platinum. Backed by the service and security of American Express. Backed by the service and security of American Express. Ronoh really . Gs going on at schwab. Thank you clients . Well jd power did just rank them highest in Investor Satisfaction with full Service Brokerage firms. Again. And online Equity Trades are only 4. 95. I mean you cant have low cost and be full service. Its impossible. Its like having your cake and eating it too. Ask your broker if they offer awardwinning full service and low costs. How am i going to explain this . If you dont like their answer, ask again at schwab. Schwab, a modern approach to wealth management. Of dry eye. Of us suffer from the gritty and frustrating symptoms we need theratears®. Theratears® is more than just eye drops. Its eye therapy. Dry eye symptoms are caused by a Salt Imbalance. Theratears® unique electrolyte formula, quickly restores the natural balance. So your eyes will thank you. More than eye drops, dry eye therapy. Theratears®. At tmobile when you holiday twogether, great things come in twos. Like tmobile and netflix. Right now when you get an unlimited family plan, netflix is included. Wow tmobile covers your netflix subscription, so you can catch the hottest new movies and shows all year long on us. Amazing and its your last chance to buy any of these hot new Samsung Galaxy phones and get a 2nd one free. Thats one samsung for you and one to gift. Just in time to finish off your list. Tmobile. Holiday twogether. Thank you so much, sir, for being with us. What have you learned about this situation, what led up to it . Well, were working with the city. It is, you know, clearly a power outage that has affected the airport. What we do in a situation like this is work with the airlines, the airport, essentially just to ensure that the system is safe. And so, you know, obviously with no power, its very difficult to operate within the airport, and so, you know, we imposed earlier today a ground stop for all flights going into atlanta, and were working just to ensure that the airlines can continue to operate around the situation there, but were really waiting for the airport and Georgia Power to come back to us as to when the situation is resolved
indeed, a fire that caused the power outage . That i dont know. Youll need to talk to the airport or the Power Company for that. Im looking at tweets from people stuck on these planes. One of them being the former transportation secretary, anthony fox. One line stood out. He says, there is no excuse for lack of workable redundant power source. None. Do you agree with that . Well, you know, certainly for our air traffic facilities, we have backup power for all of the critical air traffic facilities. And im sure that the airport, you know, will be looking into the situation to see what happened. It is a situation for a Critical Infrastructure like this. You do want to see backup power, so that you can ensure that it will continue to operate under a variety of circumstances. But there is still a lot left we have to learn. Michael huerta, thank you so much, the administration of the federal aviation administration. We appreciate you taking some
time with us. Were back in a moment. Nick is confident. But when it comes to mortgages, hes. Less confident. Fortunately, theres Rocket Mortgage by quicken loans. Apply simply. Understand fully. Mortgage confidently. Get approved in as few as eight minutes. Mortgage confidently. Can this much love be cleaned by a little bit of dawn ultra . Oh yeah one bottle has the Grease Cleaning Power of three bottles of this other liquid. A drop of dawn and grease is gone. Airport. Again, it happened about seven hours ago, and now were hearing, slowly, power may be returning. The lights have come back on in at least one part of the airport, but all commercial flights into and out of atlanta are canceled for tonight. Tom sater is here from the cnn weather center. Tom, how is this impacting flights across the country . Ana, were a week away from Christmas Eve and volume is only going to increase throughout the week. Flight explorer, Flight Tracker 24, flight aware. Lets talk about the differences. First, i want to show you a typical image on flight explorer. And you can see the activity and what a major hub this is here in atlanta. Look at the activity here. The inbound, the outbound flights, its like a spirograph. Now im going to show you what it looks like now. It was really something, about three hours ago. Lets go to flight aware. And youll be able to see a lot of dead space. I mean, there is a lot of open sky in this area. What we have noticed, though, which has been interesting, in and around the atlanta area, is
were seeing significant travel and congestion down into some of the airports in florida. Significant around tampa, orlando, jacksonville, all the way down toward miami. So many of those flights may be going there temporarily. This is not going to be an easy fix. I think this is going to take a while. Its not just going to take flights today, but probably the rest of the week, as you pointed out earlier. Tom sater, thank you. More Breaking News now, Senator John Mccain will miss the final vote on his own partys tax reform bill. A vote expected in just days now. He is, instead, returning home to arizona after spending several days hospitalized at Walter Reed Medical Center as he has been battling brain cancer. And he was there, recovering from the side effects of chemotherapy. Now, President Trump says he has spoken with the senators wife. Listen. I did speak to cindy mccain and i wished her well. I wished john well. Theyve headed back, but i understand hell come if we ever needed his vote, which hopefully we wont. But the word is that john will come back if we need his vote. Were also hearing from the senators daughter, meghan mccain. She tweeted, thank you to everyone for their kind words. My father is doing well and we are all looking forward to spending christmas together in arizona. Senator mccain is 81 years old. Meantime, out west, wildfires have taken a huge toll in Southern California in the past couple of weeks. Residents say the deadly fires have turned what was once a paradise into a war zone. Sadly, like any war, theres a human cost. This is cory iverson. He died of burns and Smoke Inhalation while he was battling the Thomas Fire Last week. Firefighters held a solemn procession for their fallen comrade today. His procession traveled from ventura to san diego, where iverson worked as a firefighter. A woman also died trying to flee the flames of the thomas fire. Just moments away now, the 11th annual cnn heros an allstar tribute kicks off. In new york, this is what the red carpet looked like a short time ago. Guest cohost kelly ripa will
join Anderson Cooper and a slew of celebrities to honor ten everyday people changing the world for the better. And as always, the starstudded gala will include the unveiling of cnns hero of the year. Heres a sneak peek. Take a stand make a stand for whats right announcer these are everyday heros. They inspire and change lives every day. We want to make sure that they make better choices when it comes to violence. When you lose your child, the love doesnt go away. It has to find a place. Im lucky i found a place to put that love. Youve got to walk that walk yes, you do announcer they are truly what it means to be a hero. It is people helping people, the best way we know how. When they see me, they always feel happy. Just give them a chance. They can do anything you ask them to do. Announcer tonight, cnn presents a very special live event. Hey, im Anderson Cooper
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