Businesses working to re-open safely, sometimes with help of technology Local businesses of all kinds faced challenges when the COVID-19 pandemic sent employees home and customers were fearful of face-to-face service. Now, as infection rates decline and vaccinations increase, offices are re-opening, but not all in the same way. 6:30 am, Mar. 12, 2021 × Josh Wilcox, working from Stewartville, appears on screen with the touch of a button on kiosks on Wednesday, March 10, 2021, at First Alliance Credit Union in northeast Rochester. The newly installed kiosks will help customers and employees have a more contactless experience, while still being able to access a live teller virtually. (Traci Westcott / [email protected])