online, people drawing their own conclusions about what happened, and this will also be in the review today. this will also be in the review toda . �* , ,., this will also be in the review toda. , ., today. anneli, this report has now been published _ today. anneli, this report has now been published in _ today. anneli, this report has now been published in the _ today. anneli, this report has now been published in the past - today. anneli, this report has now been published in the past few- been published in the past few moments. i know you have to have a chance to have a look at it, what are the main findings? this chance to have a look at it, what are the main findings?— chance to have a look at it, what are the main findings? this has “ust been published fl are the main findings? this has “ust been published in i are the main findings? this has “ust been published in the i are the main findings? this has “ust been published in the last i are the main findings? this has “ust been published in the last few h been published in the last few minutes, this review has been led by the college of policing and found the college of policing and found the disclosure of personal information about nicola bulley�*s health struggles was avoidable and unnecessary. as we know, police had revealed that she had struggled with menopause and alcohol issues. the key findings say the police investigation and search was very well conducted and resourced by lancashire constabulary, the decision not to call the investigation a critical incident despite that meeting the national definition led to several challenges. it found that media handling and communication of information to the public and the management of this by the leadership team led to a breakdown of public confidence. despite the unlawful, the release of personal details regarding nicola was avoidable and unnecessary. the relationship between police forces are mainstream media needs to be rebuilt, and the commissioner says he hopes that this ratio nicola's family that the investigation was a full and thorough and despite the learning is highlighted in the report, none of this would have changed the case. the report was very detailed, it criticised senior officers at the force for errors ofjudgment and talked about the culture of the force? , . h, , . force? yes, and the reports included a series of conclusions. _ force? yes, and the reports included a series of conclusions. more - force? yes, and the reports included a series of conclusions. more than i a series of conclusions. more than 70 key people from lancashire constabulary were interviewed and gained insight from 13 subject matter experts outside of the constabulary, including those from the media. a review found the relationship between the police and media, action needs to be taken to rebuild the trust. the impact of social media and police investigations and public confidences significant be acknowledged, the review found. the review lead said professional, trusted and appropriate working relationship between the police and media is vital for public confidence.— media is vital for public confidence. ~ . ., , . , ., confidence. what about this decision not to call the _ confidence. what about this decision not to call the investigation - confidence. what about this decision not to call the investigation a - not to call the investigation a critical incident? that has been highlighted?— critical incident? that has been highlighted? that is right, there have been several— highlighted? that is right, there - have been several recommendations. following the release of the review we know that commissioner snowden has asked the constabulary for a detailed action plan on how they will address local recommendations on the report and held an extraordinary accountability board in january next year, with extraordinary accountability board injanuary next year, with the chief officer team to monitor progress. he also mentioned he would like to put on record thanks to everybody who contributed to the review and pay tribute to those from lancashire constabulary, who have welcomed the review with transparency and candour. that was the message from commissioner snowden. what candour. that was the message from commissioner snowden.— commissioner snowden. what to we know about — commissioner snowden. what to we know about the _ commissioner snowden. what to we know about the impact _ commissioner snowden. what to we know about the impact on _ commissioner snowden. what to we know about the impact on nicola's i know about the impact on nicola's partner and two young children. we will partner and two young children. - will not be hearing from the family. we know nicola's husband carried out interviews at the time but it is worth noting that mike emadi, the ress worth noting that mike emadi, the press conferences _ worth noting that mike emadi, the press conferences just _ worth noting that mike emadi, the press conferences just about - worth noting that mike emadi, the press conferences just about to i press conferences just about to start at preston county hall, the police and crime commissioner for lancashire and the chief exec of the couege lancashire and the chief exec of the college of policing.— college of policing. good morning and thank you _ college of policing. good morning and thank you for _ college of policing. good morning and thank you for taking - college of policing. good morning and thank you for taking the - college of policing. good morning and thank you for taking the time | college of policing. good morning l and thank you for taking the time to attend _ and thank you for taking the time to attend today's press conference as i publish _ attend today's press conference as i publish the — attend today's press conference as i publish the review of the nicola bulley — publish the review of the nicola bulley missing from home search and investigation. i will take a few moments _ investigation. i will take a few moments to highlight the review and the next _ moments to highlight the review and the next steps, and the chief constable from the college of policing — constable from the college of policing will outline the methodology of the review, its key findings _ methodology of the review, its key findings and recommendations. 0ur findings and recommendations. our thoughts, _ findings and recommendations. our thoughts, first and foremost, remain with nicola's family and friends at this difficult time. even the publication of the reports, whilst providing — publication of the reports, whilst providing many answers for them, will involve — providing many answers for them, will involve a public and painful remindef— will involve a public and painful reminder of the loss. i hope all of us will— reminder of the loss. i hope all of us will remain entirely sensitive to that and _ us will remain entirely sensitive to that and respect their privacy. as i said in_ that and respect their privacy. as i said in my— that and respect their privacy. as i said in my public interview when nicola _ said in my public interview when nicola was— said in my public interview when nicola was tragically found, whilst the police lead theory had sadly proven— the police lead theory had sadly proven correct and the search and investigation focused on the right strategy— investigation focused on the right strategy and being well resourced, the public— strategy and being well resourced, the public rightly had questions about— the public rightly had questions about how this became such an international story with often such negative _ international story with often such negative headlines and also with regard _ negative headlines and also with regard to — negative headlines and also with regard to the disclosure of nicola's most _ regard to the disclosure of nicola's most personal and private details. as commissioner, i am the public's voice _ as commissioner, i am the public's voice in _ as commissioner, i am the public's voice in policing and it is myjob to hold — voice in policing and it is myjob to hold the _ voice in policing and it is myjob to hold the police to account. this review _ to hold the police to account. this review was — to hold the police to account. this review was commissioned to answer those _ review was commissioned to answer those questions sol review was commissioned to answer those questions so i can take external— those questions so i can take external insurance and expertise to be able _ external insurance and expertise to be able to — external insurance and expertise to be able to answer them effectively. and to _ be able to answer them effectively. and to ensure that all of uk policing _ and to ensure that all of uk policing can learn lessons from this missing _ policing can learn lessons from this missing from home investigation that attracted _ missing from home investigation that attracted unprecedented global interest. this review has been time to conclude — interest. this review has been time to conclude one or other statutory bodies _ to conclude one or other statutory bodies have finished their own proceedings. to ensure that they can be captured — proceedings. to ensure that they can be captured as part of this process. these _ be captured as part of this process. these were — be captured as part of this process. these were the coroner's inquires to determine _ these were the coroner's inquires to determine nicola's cause of death, the coroner— determine nicola's cause of death, the coroner returned a verdict of death — the coroner returned a verdict of death... accidental death by drowning. the information commissioner's offers, to determine the lawfulness of the release of personal— the lawfulness of the release of personal information about nicola. they determined the release to be lawful _ they determined the release to be lawful. the independent 0ffice they determined the release to be lawful. the independent office for police _ lawful. the independent office for police conduct to consider the self referral— police conduct to consider the self referral by— police conduct to consider the self referral by lancashire constabulary, they considered they are to be no case _ they considered they are to be no case of— they considered they are to be no case of misconduct. i commissioned the college — case of misconduct. i commissioned the college of policing to conduct the college of policing to conduct the review as the national independent body for police training and standards. including being a home _ and standards. including being a home for— and standards. including being a home for the national centre for police _ home for the national centre for police search. it was commissioned to review— police search. it was commissioned to review the period from when nicola — to review the period from when nicola was first reported missing to the point _ nicola was first reported missing to the point at which she was, sadly, discovered — the point at which she was, sadly, discovered. it will have three work streams— discovered. it will have three work streams to — discovered. it will have three work streams to focus on. the search and investigation, communications and media _ investigation, communications and media engagement, and the disclosure of personal— media engagement, and the disclosure of personal information. i would like to— of personal information. i would like to thank the college for their diligent, — like to thank the college for their diligent, professionaland like to thank the college for their diligent, professional and thorough work over— diligent, professional and thorough work over the past few months. i have _ work over the past few months. i have received their findings, their conclusions and recommendations, and as commissioner i accept them in full. as commissioner i accept them in full as— as commissioner i accept them in full as part — as commissioner i accept them in full. as part of the process i ask the college to notify me immediately if they— the college to notify me immediately if they discovered anything that would _ if they discovered anything that would amount to action needing to be taken _ would amount to action needing to be taken against any officer or employee of the constabulary for misconduct or negligence of duty or anything _ misconduct or negligence of duty or anything that would have altered the outcome _ anything that would have altered the outcome of the search and investigation or indicated that nicola — investigation or indicated that nicola could definitely have been found _ nicola could definitely have been found sooner. there have been no such— found sooner. there have been no such findings and therefore this review— such findings and therefore this review is— such findings and therefore this review is very much a learning review, — review is very much a learning review, with a number of recommendations which, given the unprecedented nature of this case, are mainly— unprecedented nature of this case, are mainly for policing nationally. there _ are mainly for policing nationally. there are — are mainly for policing nationally. there are also many areas of this case _ there are also many areas of this case where — there are also many areas of this case where lancashire constabulary represented the very best of policing, _ represented the very best of policing, with the search and investigation being well resourced, professionally conducted and calling upon national good practice. it is often _ upon national good practice. it is often too — upon national good practice. it is often too easy to sweep past a significant amount of good work and exemplary— significant amount of good work and exemplary conduct to get to the areas _ exemplary conduct to get to the areas of— exemplary conduct to get to the areas of learning in a review. given the whole — areas of learning in a review. given the whole call of this operational responses praised by the review, i would _ responses praised by the review, i would therefore like to pause and thank— would therefore like to pause and thank the — would therefore like to pause and thank the many officers, staff and volunteers — thank the many officers, staff and volunteers of lancashire constabulary who worked tirelessly and professionally to find nicola. i know— and professionally to find nicola. i know that — and professionally to find nicola. i know that this is not the outcome any of— know that this is not the outcome any of them wanted to, but they did their utmost for nicola and her familv — their utmost for nicola and her family. following on from the publication of this review, i have informed — publication of this review, i have informed the chief constable of lancashire constabulary but i want a full report— lancashire constabulary but i want a full report on how the constabulary will recommend all the implementations for it in this review— implementations for it in this review to _ implementations for it in this review to be presented to me at an accountability board early in the new year~ — accountability board early in the new year. i will now hand over to chief— new year. i will now hand over to chief constable andrew marsh, the chief executive of the college of policing, — chief executive of the college of policing, to talk through the review _ policing, to talk through the review. . ., policing, to talk through the review. ., ~' , ., policing, to talk through the review. ., ,, ., ,, ., review. thank you, commissioner. good morning _ review. thank you, commissioner. good morning and _ review. thank you, commissioner. good morning and thank— review. thank you, commissioner. good morning and thank you - review. thank you, commissioner. good morning and thank you all i review. thank you, commissioner. | good morning and thank you all for coming today. firstly, i want to start by recognising the immense tragedy at the centre of this report, the death of nicola bulley. the loss of nicola has left a family and friends dealing with immeasurable grief, my thoughts continue to be with them. as they approach the first christmas without nicola we must consider the feelings as we consider this report. i would like to pay tribute to nicola's family's strength and patience. now we have completed this review, i hope they are given the space to grieve in peace. the college responsible for setting standards for the police in england and wales, we use evidence—based knowledge and we use evidence—based knowledge and we have reviewed this case against those rubber standards. the college was commissioned by lancashire's police and crime commissioner andrew snowden this february to undertake a fully independent review of the operational response to the reported missing person nicola bulley. the review was tasked with providing insight into the effectiveness of the constabulary�*s response over the course of the period nicola was missing. we have now formally presented this report to the police and crime commissioner. the purpose of the college of policing review was not to a tribute claim or rerun the investigation into nicola's disappearance and death but rather to learn for lancashire police and policing more broadly. i want to start by saying we found the police investigation and search to have been well conducted by the constabulary. we spoke to many officers, police staff and volunteers who worked on this investigation and their dedication and commitment was clear to stay they should have demonstrated the best of policing. while there is much to learn from this tragic incident, lancashire constabulary should have been recognised for that. i want to thank everyone who supported this review, answered the questions and provided us with any information we requested. we found a genuine willingness to learn. i would rather like to speak to the overall issues we have found. looking at all the evidence available, we believe the decision not to declare a critical incident set the tone within the constabulary and led to several challenges. the couege and led to several challenges. the college of policing defines a critical incident as any incident where the effectiveness of the police response is likely to have a significant impact on the confidence of the victim, their family and the community. this investigation clearly met that. whilst we found the constabulary deployed considerable resources and identified nicola's disappearance is high risk, the failure to declare a critic —— critical incident is significance and impact on the decision—making throughout the investigation. as you will know, nicola's disappearance received unprecedented levels of interest from both mainstream and social media. lancashire constabulary�*s press office logged more than 500 media calls and 75,000 social media comments over a period of about a month. at the peak of media attention the investigation generated 6500 news articles globally in a single day, on social media the bbc estimated to chuckle and featured 270 million videos with the hashtag of nicola bulley�*s name. there is no doubt how hard the communications team worked, but we found the constabulary did not recognise the extent of the media interest all the impact it was having on public confidence. the coverage of nicola's disappearance was on a par with many national media stories in recent times and was one of if not the most high—profile incident that lancashire constabulary has ever experienced. arguably the most significant impact on public confidence was the release of information about nicola potts might help. we found due process was followed and it was lawful but we are in no doubt that policing this —— rele