Review Roksan Metro Cleaners South Brisbane Qld Australia In underwood-cent, queensland, australia | Cleaning Service In Underwood Cent
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Roksan Metro Cleaners South Brisbane Qld Australia
Rosedale Street
Underwood-cent,
Queensland,Australia -
0401 913 837
Noreply@comparemela.com
Detailed description is 100% Guaranteed.
We provide quality cleaning services for both the commercial and domestic sectors.
Our friendly, reliable staff are professionally trained in-house to the highest standard.
Commercial, Office, Home, Bond & Carpet Cleans, Grounds & Gardens Company Profile .
OVERVIEW .
Roksan Metro Group Pty Ltd is a privately owned company and a multi service provider based in Queensland.
Roksan Metro Group Pty Ltd prides itself on providing first class service to its clients around Queensland.
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It is proudly Australian owned and operated and has a reputation of service excellence and adapting to the changing needs of corporate Australia.
The expertise we provide our clients across our services allows us to focus on our core business.
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SERVICES .
Roksan Metro Group Pty Ltd specialists in delivering high quality, cost effective commercial cleaning solutions to an array of businesses throughout Queensland.
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• Office cleaning .
• Retail .
• Taverns & Restaurants .
• Housekeeping .
• Mold removal .
• Window Cleaning (including high rise buildings) .
• Stripping & Sealing .
• Carpet Cleaning .
• Hygiene Services .
• Grounds & Gardens Maintenance .
• Pest Control .
• Washroom Supplies .
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COMMUNICATION .
Located in an easily-accessible location will be our ‘Communications Books’.
This Book will serve as a reference guide to our cleaning staff.
Should you have any special requests or additional services please enter it into the ‘Communications Books’.
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Our staff check this Book each shift and sign entries.
Roksan Metro Group Pty Ltd managements monitors this process to ensure the tasks have been completed.
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SUPERVISION .
Job supervision is an important aspect of contract cleaning to ensure on going cleaning performance.
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A personal work program is planned for each of the areas with detailed job specifications provided to each cleaner for each area.
Regulars inspections are performed to ensure standards are maintained.
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Our managers will be directly responsible for the overall planning and implementation of the work that is being carried out.
Regular visits will be carried out by Roksan Management and will liaise with client to ensure all areas are completed above standard.
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TRAINING .
All our staff are trained with the right knowledge for the right job.
This includes the proper utilization of equipment and tools and optimal use and appropriate and safe disposals of chemicals and solutions.
Staff are adequately and technically trained and proper self-conduct, responsibilities and good communication skills are highly emphasized and adhered to: .
• Bathroom and toilet care .
• Buffing of floors .
• Window cleaning .
• Dusting .
• Mopping .
• Vacuuming .
• Sharps collections and disposals .
• Chemical usage and decanting .
• Carpet spotting .
• Manual handling .
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At the completion of this training, competency in each area is verified and signed by one of our management staff, thus providing the utmost assurance that each cleaner is capable of completing the tasks required of them.
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GUARANTEE .
We believe in personal customer care.
There will always be a manager/supervisor who is readily accessible should you need to address any concerns.
We are available 24/7 and your concerns shall be addressed within the next 24hrs.
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COMPANY MISSION .
Roksan Metro Group Pty Ltd will always remain a service-driven business.
We will remain focused on the fact that our clients are the reason for our business and our commitment to superior levels of service will always be paramount.
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We will strive to provide a safe and healthy working environment free from risks and hazards for all employees, contractors, customers and visitors.
We will provide all employees with systems and support to ensure their health, safety and welfare.
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At all levels, we will manage the business professionally and ethically.
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Our mission is focused on customer satisfaction.
We pride ourselves in delivering what has been promised and we will always complete our jobs to the highest of standards.
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We are constantly striving to deliver a quality cleaning service at a very competitive price.
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PRICING .
Without big overheads we have the luxury and flexibility to offer extremely competitive rates.
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INSURANCE .
We are covered for Public Liability and Workers Compensation.
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All insurances are reviewed and renewed annually.
Certificates of Currency for each policy are available to clients upon request.
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OCCUPATIONAL HEALTH & SAFETY POLICY .
Roksan Metro Group Pty Ltd is providing commercial cleaning and associated property services employing 50 cleaning operators across the state in a highly diverse range of industries such as retail, commercial, healthcare and leisure centres.
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COMMITMENT .
Roksan Metro Group Pty Ltd is committed to creating and maintaining a safe and healthy working environment for its employees, contractors, customers and visitors and will provide the resources to develop, implement, review and maintain an effective OHS Management System.
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Roksan Metro Group Pty Ltd is committed to: .
Ensuring employees are consulted and encouraged to contribute to the decision-making process on occupational health and safety matters affecting their health and safety at work integrating OHS risk management principles into all operations to identify, assess and control all risks to health, safety and welfare.
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Ensuring all managers, supervisors and employees receive appropriate information, instruction training and supervision they need to safely carry out their responsibilities.
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OBJECTIVES .
Our goal is to ensure that all reasonably practicable steps to protect the health and safety at work of employees, contractors and others are undertaken with the aim of preventing occupational injuries and illnesses.
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This is achieved by: .
Compliance with the legal requirements of the Workplace Health & Safety Act and Regulation, Standard or Code Practice relating to health, safety and welfare at the workplace.
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Ensuring all hazards and risks to health and safety are identified, assessed and where they cannot be eliminated are effectively controlled.
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Providing information, instruction, training and supervision to employees, contractors and visitors, relevant to their existing knowledge, skills and identified needs.
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Consulting and communicating on occupational health and safety to enable resolution of health and safety issues.
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Developing, implementing and reviewing appropriate policies and procedures which document standards and guide managers and employees in carrying out their responsibilities.
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Engaging external service providers where required to assist the organisation to achieve its OHSW objectives.
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Ensure effective management of people who have suffered work related injuries and management of workers compensation claims.
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RESPONSIBILITIES .
Roksan Metro Group Pty Ltd management is responsible for the planning, resourcing, implementation and review of the OHS management system .
REVIEW .
Roksan Metro Group Pty Ltd will identify and set targets to monitor and ensure continual performance in OHS performances, these will be recorded quarterly and reviewed annually to evaluate the overall effectiveness of the overall OHS Management system.
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UNIFORMS & IDENTIFICATION .
Well groomed, polite and professional personnel are essential to Roksan Metro Group Pty Ltd selection criteria for cleaning.
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At all times each staff member will be neatly attired in full uniform, clearly identified with their Roksan identification card.
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Our strict induction and training program is undertaken by all staff in addition to our ongoing formalised external training and development program.
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INDUSTRIAL RELATIONS .
Roksan Metro Group’s greatest assets are our valued team members.
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We take great pride in our ability to attract and retain the best staff and do such through a fair and equitable association.
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Roksan Metro Group is an equal opportunity employer.
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We clearly understand and comply with all our legal obligations and have identified some key fairness principles when engaging our staff: .
• Fair Treatment .
• Fair Hours .
• Fair Workload and Safety .
• Fair Wages .
• Fair Leave .
• Fair Job Security .
• Fair Rights .
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Our professional relationship with our Staff and the Industry Union provides a stable working environment on any work-site.
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SECURITY .
Discreetly complimenting the efficiency of our cleaning operation is Roksan Metro Group’s security policy and procedures.
When entrusting Roksan’s service personnel access to your premises you can be ensured that each employee has been formerly vetted prior to commencing on site.
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POLICE SECURITY SCREENING .
Screening is carried out through the Central Records Branch of the relevant state Police Department.
This screening determines the existence of a criminal record and pending court cases.
A ‘Police Clearance Certificate’ is issued which is retained on file.
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SECURITY CLEARANCES .
Should the requirement exist applications for additional Security Clearances can be obtained.
Out staff have been cleared to operate within secure areas of Government Buildings, Utility Companies, Medical Establishments and Law Enforcement Agencies.
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KEYS AND ALARM CODES .
All personnel are trained in the operating procedures of most commonly used alarm systems.
Alarm codes and security procedures will be handled with utmost discretion and in accordance with Roksan’s strict security policies and procedures.
Should your alarm system fit outside our general alarm description then we will ensure special training for our staff.
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Keys issued to Roksan personnel are logged and tracked by our key tagging system.
This ensures that they can be easily located and verified.
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Kind Regards, .
Kirk Simpson .
Operations Manager .
0401 913 837
Established in the recent years roksan metro cleaners south brisbane qld australia in underwood-cent , queensland in australia.
This is a well known establihment acts as one-stop destination servicing customers both local and from other of the city.
Over the course of its journey , this business has establihed a firm hold in the [category].
The belief that customer satisfaction is an important as it products and services , have helped this establihment garner a vast base of customers and continue to grow day by day
Foods is provided with high quality and are pretty much the highlight in all the events in our lives.
Sweets and food are the ideal combination for any foodies to try and this roksan metro cleaners south brisbane qld australia is famous for the same.
This has helped them build up a loyal customer base.
They have started a long journey and ever since they have ensure the customer base remains the same and growing month on month.
As they are located in favourable location , becomes the most wanted space for the tourist.
For any kind and assistance , it is better to contact them directly during their business hours.
Premises has a wide parking area and need to avail special permissions for parking.
Pets inside the premises are not allowed and require additional permission.
Cashless payments are available and extra charges for the credit cards are levid.
They are listed in many of the food delivery networks for home delivery with appropriate charges.
They accept cards , cash and other modes of payments
Tips are not actually encouraged but customers are willing to offer any benefit as needed.
There you can find the answers of the questions asked by some of our users about this property.
This business employs inviduals that are dedicated towards their respective roles and put in a lot of effort to achieve the common vision and goals.
It is a effortless task in communiting to this establishment as there are various modes available to reach this location.
The establishment has flexible working timings for the employees and has good hygene maintained at all times.
They support bulk and party orders to support customers of all needs.
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