Hotel Tech Report released the 2021 HotelTechIndex™: Hotel Software Market Leaders Report, the most comprehensive view of technology solutions aiding hotel businesses in the industry recovery. Despite the uncertainty surrounding the COVID-19 pandemic during the 3-month data collection period, 318,466 hoteliers across 127 countries visited Hotel Tech Report and spent more than 3,000 hours contributing 10,227 verified hotel software product reviews about the technology solutions they re leveraging to achieve profitability and thrive in the post-pandemic rebound.
ALICE Chosen as Accor Maintenance Solution in North & Central America
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ALICE, a leading hospitality operations and management platform, is pleased to announce that it is now the preferred preventative maintenance solution provider for Accor s properties in North & Central America. Accor is one of fastest growing hotel groups in the world with more than 5,100 properties worldwide. In selecting ALICE as their preferred maintenance solution in North & Central America, Accor is ensuring its hotels and staff have the proper tools to effectively maintain their properties.
Focused on operational excellence and guest satisfaction, ALICE connects all hotel departments on a single platform for centralized staff communications and task management. With ALICE s preventive maintenance solution, Accor properties will be able to track and maintain assets to streamline the preventative maintenance process, extending the life of valuable equipment and
Integration Partnership Between Crave Interactive and ALICE Enables Joint Customers to Deliver Seamless Hotel Services
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Las Vegas – Crave Interactive today announced an integration partnership with ALICE hospitality platform. The integration between ALICE and Crave Interactive is the perfect union of two complementary hospitality technology innovators empowering staff and enhancing the guest experience like never before.
Crave Interactive solutions enhance the guest experience by providing an easy-to-use, paperless, digital guest information and service request platform. The contactless platform includes room service ordering, hotel information, guest directory, local information, and much more. Today this is either delivered with AppLess™, on the guests own mobile phone accessed with a QR code, or on the award-winning Crave in-room tablets. Today, more than ever, Hoteliers are looking for ways to use technology to wor
dailypoint™ awarded Level III Global Customer Support Certification (GCSC) by Hotel Tech Report
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Munich - For the investment in tools, processes and strategies, dailypoint™ has now been awarded Level III Global Customer Support Certification (GCSC) by Hotel Tech Report. The certification focuses on the areas of preventive and reactive support, coaching and customer assessment. This ensures dailypoint™ s continued success with its customers.
The Hotel Tech Report GCSC certification program analyzes software vendors in terms of their customer support infrastructure to help hoteliers select technology partners. This enables them to minimize any risks as well as maximize positive outcomes. The certification process requires Hotel Tech Report to assess the company s internal systems against a rigorous 34-point GCSC rubric from HTR.