Additional unemployment compensation customer service improvements start Monday
More than 200 new representatives will be answering calls Share Updated: 7:33 PM EDT May 10, 2021
More than 200 new representatives will be answering calls Share Updated: 7:33 PM EDT May 10, 2021
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Show Transcript POTENTIAL GOOD NEWS FOR FOLKS. ANNE: THIS SHOULD BE VERY GOOD NEWS. TODAY MORE THAN 200 BRAND-NEW CUSTOMER SERVICE REPRESENTATIVES WILL BEGIN TAKING CALLS AT THE UNEMPLOYMENT COMPENSATION SERVICES CENTER. ACCORDING TO THE DEPARTMENT LABOR AND INDUSTRY, THIS IS WHAT IT MEANS FOR YOU. THE NEW CUSTOMER SERVICE REPRESENTATIVES WILL ANSWER BASIC CALLS. IF A CALLER NEEDS EXTRA HELP, AN INQUIRY WILL BE FILED AND SENT TO A STAFF MEMBER WITH MORE EXPERIENCE AND TRAINING. CLAIMS STAFF WILL ANSW INQUIRIES IN THE ORDER THEY ARE RECEIVED. THOSE CLAIMS WILL GET A TRACKING NUMBER SO THE CALLER WILL BE ABLE TO FOLLOW THE PROGRESS. CALLERS CAN CHOOSE A PHONE
Jobless, but benefit claims still backlogged, PA unemployed voice frustrations Night after night, trying to navigate the system, while my bills are piling up, said Cornell Brunson, an unemployed senior citizen. Share Updated: 8:01 AM EDT May 9, 2021
Jobless, but benefit claims still backlogged, PA unemployed voice frustrations Night after night, trying to navigate the system, while my bills are piling up, said Cornell Brunson, an unemployed senior citizen. Share Updated: 8:01 AM EDT May 9, 2021
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Show Transcript HE SWORE. BOB MAYO SHARES THEIR STORIES. BOB: UNEMPLOYED PEOPLE FRUSTRATED BY A STATE BACKLOG RALLIED AND TOLD THEIR STORIES OUT THAT THE GOVERNOR’S REGIONAL OFFICE DOWNTOWN. WERE TRYING TO NAVIGATE THE SYSTEM WHILE OUR BILLS ARE PILING UP. I’M STRUGGLING WITH THREE KIDS AND I HAVE CALLED EVERYONE THAT I CAN THINK OF OR WHO I HAVE BEEN TOLD TO COST, AND HAVE RECEIVED NO HELP. I WANT MY MONEY. I WANT ALL OF MY MO
Katie Blackley / 90.5 WESA
As many as 3,000 employees of Pittsburgh Public Schools will receive their first dose of the Pfizer vaccine this week.
Giant Eagle is administering the shots at Heinz Field on Thursday and Friday. The district is working directly with school leaders to schedule appointments. Though Pennsylvania has earmarked its entire allotment of the one-shot Johnson & Johnson vaccine for educators, initial shipments will cover less than half of the estimated 200,000 doses required.
Giant Eagle says its efforts will complement the J&J initiative to get educators vaccinated.
At least six state-owned universities plan to return to pre-pandemic education instruction for the fall
Fraud, according to the U.S. Labor Department, is the primary reason more than $36 billion in unemployment payments have been lost since the pandemic began a year ago.
Scammers have largely focused on the Pandemic Unemployment Assistance program, which was created by the federal CARES Act late last March. And this is going on in all states, the acting secretary of the Pennsylvania Department of Labor & Industry said on Tuesday afternoon.
âFraudsters are stealing information,â Jennifer Berrier said during a virtual news briefing. âSome are creating Facebook pages that look like L&Iâs Facebook page or falsely identify themselves as L&I employees.