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How important are computer-aided design (CAD) & product lifecycle management (PLM) technologies today? How have these technologies been affected by the pandemic? What is the future of experiential design and innovation? These pertinent questions were at the forefront of an insightful executive meeting between YourStory Business Editor Vishal Krishna, Olivier Sappin, CEO, CATIA at Dassault Systèmes and Eric Bienvenu, VP, Global Sales & CoE , SIMULIA, Dassault Systèmes.
Here are some of the key takeaways from this discussion.
The pandemic effect
Both the executives stressed on how Dassault Systèmes was fortunate to have experienced the current world of ‘the new normal’ much before the COVID-19 pandemic struck. Oliver said that the company had been working with startups, which gave both the entities an advantage of starting from scratch or ‘a blank sheet of paper with no legacy.’ “Right from the start, we adopted a practice where everyone involved was online an
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Amidst all the fast-paced technological innovations, contact centres continue to be at the frontline of delivering customer experience. “Even though businesses have identified different mechanisms to reach out to users such as mobile applications, notifications etc, users still reach out to the call center. Case in point, even when you are able to book a cab in under two minutes through the app, you will want to reach out to customer care if there is a problem,” shares Sourabh Gupta, Co-Founder & CEO, Vernacular.ai, an AI-first SaaS business enhancing customer experience through intelligent voice conversations.
VoiceTech, AI and Contact Centres: The dots finally connect