“We left, no problem,” Gabriela said.
A few weeks later, the couple said they booked a one-way ticket back home on JetBlue and submitted the same paperwork but had issues at the gate.
“The lady who is checking your boarding pass is like ‘Oh, hold on,’” Gabriela said. “I was like ‘OK. You need to show them the paperwork.’”
Gabriela said a supervisor took a look at the documents.
“And the first thing that the supervisor said, ‘you’re the trainer of the dog?’” Gabriela said. “And I’m like yes.”
She said the man then asked what does the dog help her with.