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Westcon enhances cloud-based customer experience with Avaya’s CCaaS solution 8 hours ago Westcon’s latestUK Master Agent agreement for Avaya OneCloud CCaaS will now cover European countries following a successful UK pilot. The renewed partnership with Avaya will see Westcon become the first Master Agent for Avaya OneCloud CCaaS (Contact Centre as a Service) covering the European region as the momentum behind its roll-out in 40+ countries continues to build. Marianne Nickenig, VP Network & Collaboration Westcon EMEA, says: “Over the last few years we’ve seen new products, services and disruptive concepts redefine the way we interface and engage with one another. Transitioning contact centres to the cloud is becoming a key priority for a growing number of businesses, and the ones opting for a CCaaS solution are able to gain numerous benefits relating to cost, convenience and, more importantly, customer satisfaction. As a result, Avaya’s CCaaS solution represents a crucia

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