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Provided by Dow Jones By Laura Saunders It s May. Do you know where your tax refund is? Dan Schoenherr doesn t. In February, Mr. Schoenherr, a 72-year old retired credit-union executive living in Westfield, Ind., prepared and filed his return online, claiming a refund of about $8,000. On Feb. 16, he got a notice saying the Internal Revenue Service had accepted his return. Since then, nothing. When he checks the IRS s Where s My Refund? tool, it says, We cannot provide any information about your refund. His phone calls to the agency have been rejected due to high volume. In April, he spoke with a representative from his online preparer, who said he had to contact the IRS. Also in April, he sought aid from his Congress member and filled out a form allowing staff to ask the IRS about his return.

United statesDan schoenherrHaddox reidJan lewisLaura saundersChuck rettigRevenue serviceNational taxpayerNational taxpayer advocate erin collinsDow jones company incTaxpayer advocate serviceAmerican instituteInternal revenue serviceNational taxpayer advocateTaxpayer advocate erin collinsDow jones