BBC News
By Lucy Hooker
image captionCraig Dodd is still waiting for his tests to be delivered
Hundreds of people who have booked private Covid tests say the firms providing them are scamming them, delivering test kits and results late, or not at all.
Under lockdown rules people must take two tests when they return from abroad.
But several of the firms on the list are the subject of furious complaints from customers.
Craig Dodd returned from France eight days ago but still hasn t received either of the two tests he paid £182 for.
He tried contacting the firm he booked them with, but has had no response.
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BBC News
By Lucy Hooker
image copyrightGetty Images
Even once the lockdown is over, even when shops are open again, Ellie Philpott won t be rushing back to the High Street. I haven t bought clothes in a shop for two, maybe three years, says the 27-year-old customer service advisor.
She lists her objections: I can t get what I need. Shops don t cater to people of my stature. I detest queuing. There are people everywhere. Changing rooms are cramped and often the lighting is really unflattering.
Like a lot of her generation, she does almost all of her shopping online, even when there isn t a pandemic. So the news that another raft of big fashion brands is set to disappear from the High Street doesn t worry her.