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El Pollo Loco Holdings Inc (LOCO) Q1 2021 Earnings Call Transcript

Good day, ladies and gentlemen, and thank you for standing by. Welcome to the El Pollo Loco First Quarter 2021 Earnings Conference Call. [Operator Instructions] Please note that this conference is being recorded today, May 6, 2012. On the call today we have, Bernard Acoca, President and Chief Executive Officer of El Pollo Loco; and Larry Roberts, Chief Financial Officer. I would now like to turn the conference over to Larry Roberts. Laurance Roberts Chief Financial Officer Thank you operator, good afternoon. By now, everyone should that access to our first quarter 2021 earnings release. If not, it can be found at www.elpolloloco.com in the Investor Relations section.

El Pollo Loco expands tablet tech to speed drive-thru service

“During the first quarter, we expanded our tests of order-taking tablets to 10 restaurants,” said Bernard Acoca, El Pollo Loco’s CEO and president, in an earnings call for the quarter ended March 31. Nearly 70% of El Pollo Loco’s sales came through the drive-thru in the first quarter. “This technology enables our team members to take orders and payments from customers while they re on the drive-thru queue with the goal of cutting our drive-thru times in half by achieving a 45-second order-and-window time,” Acoca said. Encouraging results of the tablet tests have led El Pollo Loco to expand the drive-thru tablet test this month and, if goals are met, to company-owned restaurants in the fall, Acoca said.

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