Medallia, Inc.: ARC Europe Group Leverages Medallia to Streamline Experience of Roadside Assistance Customers
Captures insights to positively enhance the customer journey Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that ARC Europe Group, the largest provider of B2B roadside assistance and mobility solutions, is leveraging the Medallia Experience Cloud platform to improve customer retention and brand loyalty during an unforeseen event on the side of the road.
ARC Europe Group and its network of automobile clubs across Europe have been serving as the leading partners of automakers for 30 years providing end-to-end customer service through a multiple set of solutions, spanning from service delivery at the roadside, to EV Assistance (including assistance at the charging stations) and over the air assistance following the new Connected Car services requirements.