Scottish Power hits out at unsustainable pricing among rivals
Customers owed millions from a string of suppliers that have collapsed in recent years
1 January 2021 • 3:23pm
Energy supplier Scottish Power has hit out at “unsustainable” pricing among smaller rivals and called on regulators to protect payments made by customers in advance.
More than 20 small to mid-sized energy companies have collapsed since September 2018, with several owing millions of pounds to customers for energy not yet delivered, as well as other industry payments.
Under regulator Ofgem’s procedures for supplier failure, a rival company is appointed to pick up failed suppliers’ customers and pay them back, and can then recoup the costs from the rest of the industry.
Since then, Scottish Power has been appointed as the supplier to take on its 74,000 customers.
As they have now taken over control of the accounts, you will need to apply to them to get your credit refunded, according to Ofgem, the energy watchdog.
Scottish Power will honour customers credit balances for both current and past customers of Yorkshire Energy who are owed money.
Ofgem advises that customers wait for the supplier to contact them with relevant instructions.
However, the review process may take a several weeks as Scottish Power needs to receive and review records from Yorkshire.
When calculating your credit balance, they will deduct any unbilled charges for your supply by Yorkshire.