23 Dec 2020 / 22:35 H.
KUALA LUMPUR: Consumers can make claims against telecommunications service providers if there is a breach or dissatisfaction over the promised services, says the Tribunal for Consumer Claims Malaysia (TTPM) chairman, Wan Rufaidah Wan Omar.
She said if the claim involved unfair contract terms, the tribunal could consider putting aside or changing the terms as provided for under the Consumer Protection Act 1999.
“Since the service provider contract is usually provided as standard and not discussed by the two parties, consumers are advised to read the terms and conditions prior to signing or agreeing to accept the services offered.”
She said this in a talk entitled ‘Common Consumer Mistakes Before and After Subscribing Services’ organised by the Communications and Multimedia Consumer Forum of Malaysia (CFM) which was streamed live on CFM’s Facebook page, recently.