Taking the stress out of refunds and returns
Published 3 months ago
Myles Dawson, UK Managing Director, Adyen
Popular shopping events, such as Black Friday, Christmas and January sales are synonymous with ringing cash registers and bustling warehouses. But the deal-driven euphoria and enthusiastic end of year shopping is often swiftly followed by a spate of returns.
Last year, the pandemic saw the majority of purchases move online. In fact, our recent research report suggests that online will remain the channel of choice for many. Nearly a third (31%) of UK consumers say they’ll shop in-store less even after the pandemic. And 72% want retailers that opened an online offering during the pandemic to keep it going.