Sat 3 Apr 2021 02.00 EDT
Milk & More, the UK’s biggest traditional doorstep milk delivery firm, has come under fire for its decision to become an online-only service, which could leave elderly or vulnerable shoppers cut off from what has been a vital pandemic support.
The business, owned by the German dairy company Müller, has written to customers telling them that if they want their deliveries to continue after 24 April, they must set up an online account. The change affects people who use its call centre or pay via a bank transfer.
Milk & More has faced a backlash on social media over the digital move.