Frost & Sullivan Monitors Increasing Adoption of Telematics in Connected Trucks in Indonesia
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SANTA CLARA, Calif., May 13, 2021 /PRNewswire/ Frost & Sullivan s recent analysis on the
Indonesian connected trucks telematics market finds that, currently, 96% of companies are using telematics in their fleets with communication functions sent over 3G/4G, leveraging real-time information for efficient operation of their fleets. The commercial vehicle telematics market in Indonesia is growing at a slow rate due to the impact of the COVID-19 pandemic. However, multiple vendors are populating this fragmented sector and competing to gain share. This analysis focuses on commercial vehicles comprising
Frost & Sullivan Reveals 8 Predictions for the 2021 Homes & Buildings Industry
SANTA CLARA, Calif., May 13, 2021 /PRNewswire/
As homes & buildings industry participants deal with the continued slowdown and fundamental shifts brought on by the pandemic, there are distinct pockets of industry opportunities. The effect of the pandemic was severe in the traditional markets such as HVAC, lighting and building automation. However, the technology-based software markets driven by the penetration of internet of things (IoT) at the field level of buildings, emerging adoption of artificial intelligence (AI)-driven solutions at the management level, and cloud-based remote services were resilient during the pandemic. Frost & Sullivan sees increased awareness of the value creation from these technologies among building managers and customers. The homes & buildings industry will continue to evolve with the penetration of advanced technologies delivering energy, cost benefits and, above all, val
CPaaS will Strengthen Your Contact Center to Deliver the Best Customer Experience for Businesses
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AI- and cloud-based CPaaS platforms enable a true omnichannel experience across generations and preferred communications types, finds Frost & Sullivan
SANTA CLARA, Calif., May 6, 2021 /PRNewswire/ The events of 2020 have created many challenges for the customer contact (CC) industry. During the pandemic, when an unprecedented number of CC workers had to switch to a work-from-home (WFH) model often using ad-hoc, remote workspaces call volumes and customer requests surged. The employees working remotely have to manage with less-than-secure legacy systems, limited customer support tools, and a widespread organizational support system. Companies realized that they needed to quickly pivot to more advanced technologies and tools to help them meet demand and fulfill customer requests more efficiently. This involves leveraging artific
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