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Like other companies in search of service workers, airport vendors are struggling to find employees who will answer the call. People aren t showing up for interviews, says Patty Sianis, who runs Billy Goat Tavern locations at O Hare and Midway and is looking to fill two to three jobs at each location. Before the pandemic, you d put an ad out and get a lot of responses. People would show up, and you could make a hire in two weeks. Now you set up 10 interviews and only one responds. Without enough workers, retailers are leaving sales on the table, and the travel experience is less inviting for customers whom airlines and the airports desperately want to win back. It potentially means less revenue that the airport can use to offset landing fees paid by airlines, which remain under financial strain from the pandemic.

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