Photo: RNZ / DOM THOMAS
The bank said an internal review has found around 2000 monthly transactions that contain problematic use of payment reference fields, mostly containing swear words or other abuse. In some cases, people were using child support payments to facilitate harmful messages. It s actually really tough because what we don t want to do is block payments, said BNZ general manager for customer assist Martin King.
He said that instead, the bank would reach out to affected customers to offer support, and encourage people sending abusive payments to stop. If they refused, the bank would explore shutting their accounts down.
BNZ To Abusers: We See You And We ll Put A Stop To It scoop.co.nz - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from scoop.co.nz Daily Mail and Mail on Sunday newspapers.
BNZ cracks down on customers using payments to send abusive messages msn.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from msn.com Daily Mail and Mail on Sunday newspapers.