Recently IKIN CMO Michael D'Arminio and EVP, Marking Cody Oakland dished on how IKIN is deploying imagination - no, seriously. The IKIN RYZ SDK empowers Unity and C# developers with the ability to create awe-inspiring, emotion eliciting, results driving holographic content.
Zappix Unveils Agent Assist for Simplified Customer Service
Customer service solution provider Zappix has revealed a new automation tool designed to reduce resolution times for customer inquiries using artificial intelligence.
“Agent Assist”, the company’s latest solution, allows customer service agents to provide assistance tools to customers through standard text messages in an effort to provide a convenient method of interaction. Through Agent Assist, contact center employees can send out text messages with Zappix On-Demand App, which customers can use to complete standard operational tasks, such as making payments, filling out forms, and uploading photos. We, at Zappix, continuously expand our product portfolio and strive to deliver the best customer experiences possible, said Yossi Abraham, Zappix President. We are happy to launch Agent Assist our latest service helping agents better serve customers while they are on the call. This service will help to greatly ac
Today, Fortinet announced the integration of the Fortinet Secure SD-WAN with the Google Cloud Network Connectivity Center (NCC), offering Google NCC users simple and secure access across applications, Google Cloud workloads and distributed sites.
Talkdesk Study Finds Majority of CX Professionals Feel AI Future of Contact Centers
Customer experience solution provider Talkdesk recently revealed the findings of the company’s most recent study titled
The Future of AI in the Contact Center. The study found the majority of surveyed customer experience professionals, roughly 80%, believed that artificial intelligence will provide a better contact experience in the coming years.
The study takes a deep dive into the future expectations of leading contact center experts, focusing on how businesses are thinking about how AI will shape the relationships between customers and support centers. The major takeaway from Talkdesk’s latest report is that business leaders are overwhelmingly confident that the advances in AI software will likely lead to an improved experience for everyone involved.
Aceyus VUE Cloud Platform Makes Way to Amazon Marketplace
VUE Cloud platform is now available for purchase in the AWS marketplace.
This new availability hopes to provide advanced customer solutions to business clients looking to improve operational flow, as well as assist in managing customer inquiries using real time data and analytics. With the contact center being a critical component in customer interactions, it is imperative companies find new ways to improve operations through emerging technologies that increase contact center efficiencies, enhance the customer experience and aim for higher employee retention, said Tim Eyre, Chief Marketing Officer at Aceyus (News - Alert). Offering VUE on AWS Marketplace will provide contact centers with the tools they need to enhance the infrastructure and meet the demands of current customers.