Glastonbury organisers have said it was “unacceptable” that technical issues led to two-hour delays accessing the festival’s livestreamed Live At Worthy Farm event.
Event producer and promoter Driift Live said it had the “heaviest of hearts” and was “mortified” that people were “locked out” of the feed and unable to use their access codes.
A statement said: “For last night’s failings, we would like to apologise to Glastonbury Festival, to all the amazing artists who gave their time to perform, and to all the backstage crew and partners who worked so hard with us over many months to make this historic show a reality.
“Most importantly, we apologise unreservedly to all of you who had your plans upset. We would also like to make clear that Driift is making no financial gain from this livestream event, and we hoped it would generate much needed revenue for the Festival and its charity partners.”
Coldplay, Haim and Kano were among the acts on the bill for the pre-recorded show, which had been due to start at 7pm UK time on Saturday.
Technical issues meant many people were not able to access the stream until close to 9pm after ticketholders reported on social media they were unable to access the event due to an “invalid codes” error message.
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