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Shutterstock Before Hilton s announcement that housekeeping was a thing of the past, Baird analyst Michael Bellisario told The Washington Post that many hotels were considering permanent cuts to a range of services, including cleaning but also free breakfasts. The new American consumer doesn t mind too much, as reflected by an August 2020 survey by the American Hotel and Lodging Association. Almost two-thirds of travelers said daily housekeeping should be done without. After the pandemic, contactless is what travelers want. Insider s Michelle Gross reported in July 2020 that technology and safety will be paramount to the future hotel experience. Vanessa Ogle, CEO of hotel technology company Enseo, said, Technology will be the bridge that enables and manages safety and cleanliness procedures and communicates those procedures to guests as well as associates.

United statesMichelle grossMichael bellisarioVanessa ogleConor senNick lichtenbergJoe raedle gettyBrett ryanLuis alvarez gettyCoresight researchWashington postDeutsche bankAmerican hotelTravel weeklyNew york based butlerBloomberg opinion