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An international expert in hospitality excellence was impressed by the commitment of U.S. Virgin Islanders at “the frontline” of tourism to elevating customer service throughout the Territory. After conducting three days of training last month for more than 200 tourism industry professionals, Melanie Colpitts, Director of Aquila’s Center for Cruise Excellence, said the enthusiasm and commitment of the U.S. Virgin Islands will enable the Territory to build on its foundation of leadership in the travel and tourism industry. “While the challenges were not the same on St. Croix and St. Thomas, the commitment to seek ways to improve, to work together with increased communication, and to be proactive in looking for ways to deliver excellence to guests was the same,” the Canadian educator said.

United statesVirgin islandsMelanie colpittsBeverly nicholson dotyUs virgin islands department of tourismCaribbean cruise association frontline customer service trainingDepartment of tourismAquila international tour guide excellence certification programCustomer serviceAquila centerCruise excellenceIslands departmentNational travelTourism weekFlorida caribbean cruise associationFrontline customer service training