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Restaurants and Startups Try to Outrun Uber Eats and DoorDash

By Preetika Rana and Heather Haddon Apps like DoorDash and Uber Eats have provided restaurants a flood of customers in the pandemic. Now a host of food-ordering tools, along with some restaurants, are finding ways around those apps and the commissions they charge. DoorDash Inc., Uber Technologies Inc. s Eats and Grubhub Inc. can charge restaurants up to 30% of every order a chunk many owners say dents profits even as more orders come in. A new crop of services is promising online ordering at a lower cost to eateries, by letting the restaurants arrange more deliveries themselves. Chipotle Mexican Grill Inc., Shake Shack Inc. and a growing number of chains have acknowledged the cost of app-based delivery orders, and many say they intend to address it. Local governments from New York to Seattle have enforced rules capping delivery-app fees, in an effort to rein in restaurants costs while the health crisis keeps people home.

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