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CRA watchdog finds agency taking weeks to process some claims for recovery benefits

In most cases, the application process is quick, but in others, the agency has to do additional digging to verify eligibility. The taxpayers ombudsperson said his office has received complaints that CRA call-centre agents can t offer a timeline for when verification work will be done, leaving thousands in financial hardship. Francois Boileau said taxpayers should be able to have more details on how long it will take the agency to verify documents so they can plan how to cover their bills like rent. He said complaints to his office have said the agency can take up to 10 weeks to finish the process before issuing a payment.

Complaints Spike as Taxpayers Watchdog to Review CRA Handling of Locked Accounts

Complaints Spike as Taxpayers Watchdog to Review CRA Handling of Locked Accounts
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Taxpayers watchdog says complaints spiked after he raised concerns about CRA s handling of locked accounts

Taxpayers watchdog says complaints spiked after he raised concerns about CRA s handling of locked accounts
theglobeandmail.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from theglobeandmail.com Daily Mail and Mail on Sunday newspapers.

Complaints about the Canada Revenue Agency up 93% in December

Canada s taxpayers ombudsperson says his office has seen a steep spike in complaints compared to one year ago, delivering an early warning about how complicated returns should be handled this year.Francois Boileau says the number of complaints from taxpayers about the Canada Revenue Agency was up 93 per cent in December from the same month in 2019.

Taxpayers watchdog sees complaints spike, raising worries about pandemic tax season

OTTAWA — Canada’s taxpayers’ ombudsperson says his office has seen a steep spike in complaints compared to one year ago, delivering an early warning about how complicated returns should be handled this year. Francois Boileau says the number of complaints from taxpayers about the Canada Revenue Agency was up 93 per cent in December from […]

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