Air Canada vows to fight US$26-million penalty from U.S. over unpaid refunds
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An Air Canada check-in area is shown at Montreal-Pierre Elliott Trudeau International Airport, Saturday, May 16, 2020, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes
Air Canada is vowing to fight a U.S. Department of Transportation move to seek a US$25.5-million penalty for “failing to provide consumers prompt refunds” after cancelling their flights amid the COVID-19 pandemic.
In a “notice of enforcement proceeding” issued by the department Tuesday, the aviation consumer protection agency said Air Canada “unlawfully failed to provide timely refunds” for flights between the United States and Canada that were cancelled or significantly changed.
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